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Vann Bowed Instruments Ltd. is a family-owned business which has been serving the world of musicians and the music industry since 1975. Our reputation is based on four principles:

Customer satisfaction: Any product may be returned within 15 days at no cost to the customer; we return every penny you paid us, plus, for shipments within North America, we will refund your return parcel post costs providing the bundles(s) remains completely tied.

Integrity: Our product descriptions are based on our own in house testing and first hand experience.

Customer service: We do everything for you that we would do for a friend. No one is on commission here and there are no minimum sales targets built into anyone's job description. We have found them to be in conflict with good advice.

We listen: If you want us to change something or to carry another product, let us know. We have had a lot of good advice from customers over the years and appreciate your input.

Terms for returning products

Any product may be returned within 15 days at no cost to the customer; we return every penny you paid us, plus, for shipments within North America, we will refund your return parcel post costs providing the bundles(s) remains completely tied.

If you feel you need to return a product, please contact us by phone or email and we will help you through the return process.

 

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